dhx88 Privacy Policy
— Your Data, Your Rights
Here you will find a complete description of how your personal information is collected, processed, and kept secure on the dhx88 platform.
Introduction & Effective Date
dhx88 is a trusted online betting and casino platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") explains in detail how your personal information is collected, processed, stored, and disclosed when you use dhx88's website, applications, and related services ("Platform").
By using this Platform, you agree to the terms described in this Policy. If you do not agree with any term, we ask that you contact us before using the Platform.
dhx88 reserves the right to update this Policy at any time. For significant changes, we will notify you via the Platform or to your registered email. The latest version will always be available on this page.
Information We Collect
Information You Provide Directly
When you open an account, make a deposit, withdraw, or contact support on dhx88, you directly provide the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account details)
- Support tickets and chat messages
Automatically Collected Information
When you use the dhx88 platform, some information is collected automatically:
- IP address and device type
- Browser and operating system information
- Session data and usage history (pages visited, clicks, duration)
- Information obtained from cookies and similar tracking technologies
- Location information (IP-based only, not precise GPS)
Information Received from Third Parties
In certain cases we may also receive information from third-party sources, such as:
- Transaction confirmation information from payment service providers (bKash, Nagad, Rocket, Upay, and banks)
- Confirmation information received from identity verification services
- Risk-assessment information from fraud detection services
Purpose of Data Use
How Your Information Is Used
dhx88 uses your information for the following purposes:
- Account management: For registration, login, and identity verification.
- Service delivery: To process betting, gaming, deposits, and withdrawals.
- Security and fraud prevention: To ensure account security and detect suspicious activity.
- Customer support: To resolve your questions, complaints, and requests.
- Legal compliance: To comply with applicable laws and regulations.
- Platform improvement: To analyse data in order to improve the user experience.
- Communication: To send important updates, security notices, and service-related information.
Data Disclosure & Sharing
Who May Receive Your Information
dhx88 may share your information with certain authorised parties in specific circumstances:
- Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete transactions.
- Technology service providers: Contracted partners for hosting, data analytics, security, and customer service technology.
- Legal authorities: Relevant authorities in the case of a valid legal directive, court order, or investigation.
- Fraud prevention organisations: For fraud detection and anti-money laundering purposes.
All third parties are contractually bound to comply with dhx88's privacy standards. Your information will not be disclosed for any reason beyond the purposes stated above.
Cookies & Tracking Technologies
About Cookie Use
The dhx88 platform uses cookies and similar technologies to improve your user experience. Cookies are small text files stored in your browser.
- Essential cookies: Required for the platform's core functions — maintaining login sessions, security verification, and so on. These cannot be disabled.
- Functional cookies: To remember your preferences (language, betting markets, etc.).
- Analytical cookies: Used to understand platform statistics and improve services.
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working.
Data Security Measures
How Your Information Is Kept Secure
dhx88 applies industry-standard technology and processes to protect your personal information:
- SSL encryption: All data transmissions are secured with SSL/TLS encryption, making it practically impossible for third parties to intercept information.
- Data encryption: Stored sensitive information (passwords, financial details) is protected with strong encryption algorithms.
- Access controls: Only authorised staff can access the necessary information — and all access is logged.
- Two-factor authentication: Two-factor authentication is available to protect your account.
- Regular security audits: Regular reviews are conducted to identify system vulnerabilities.
- Firewall and intrusion detection: Modern firewalls and intrusion detection systems are in place at the server level.
Data Retention Period
How Long Your Information Is Kept
dhx88 retains your personal information only for as long as necessary:
- Active account: All information is retained while your account remains active.
- After account closure: Financial transaction and identity verification records are retained for the period required by legal obligations.
- Marketing communications: Until you withdraw consent or the purpose of the communication has been fulfilled.
- Log and session data: For a limited period for security and technical purposes.
Once the retention period ends, information is securely deleted or anonymised.
Your Rights
Your Rights Regarding Personal Information
Every user registered on the dhx88 platform has the following rights:
- Right of access: You can find out what information we hold about you and request a copy.
- Right to rectification: You can request correction of any inaccuracies in your information.
- Right to erasure: In certain circumstances you can request deletion of your information, though this may not be possible where legal obligations or ongoing investigations apply.
- Right to object to processing: You can object to your information being used for marketing communications.
- Data portability: You can request your information in a machine-readable format.
- Withdrawal of consent: You can withdraw any consent you have previously given at any time.
To exercise these rights, send an email to [email protected]. We will respond to your request as promptly as possible.
Protection of Minors' Information
Age-Related Policy
dhx88 is intended for persons aged 21 and over only. We do not knowingly collect or process any personal information from minors.
Age is verified during the registration process. If we become aware that a minor's information is in our system, we will delete it immediately and close the associated account.
If a parent or legal guardian believes that their minor child's information has been submitted, please contact [email protected] immediately.
Third-Party Connections
External Services & Connections
The dhx88 platform may include services from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other technology partners. These services have their own privacy policies.
For payment processing, you may connect with bKash, Nagad, Rocket, Upay, or banking services. Those services' own privacy policies apply.
Policy Changes
Updates & Revisions
dhx88 reserves the right to update or revise this Privacy Policy at any time. The method of notification will vary depending on the nature of the change:
- Significant changes: A special notice will be displayed on the platform and/or a message will be sent to your registered email.
- Minor changes: This page may be updated quietly.
Continued use of the platform after any change constitutes your agreement to the updated Policy. We therefore recommend checking this page regularly.
Privacy Contact
Have a Privacy Question?
For any question or request regarding your data protection, contact our 24/7 support team —
via live chat or email.
[email protected]
For any complaint or concern relating to this Privacy Policy, dhx88 will endeavour to resolve it as promptly as possible after you write to us by email. For more information, you can visit our FAQ page or Terms and Conditions.